The Panners Mate – Terms & Conditions, Shipping, and Privacy Policy

Product Descriptions

  1. Accuracy of Descriptions
    We aim to describe The Panners Mate and all related products as accurately as possible. From time to time, information may contain errors or omissions. We reserve the right to correct these at any time.

  2. Images and Illustrations
    Images are provided for general reference only. Colours, materials, and design details may vary slightly from what is shown, including accessories or sample concentrates used in demonstrations.

Product Orders

  1. Delivery Area
    We currently supply and dispatch orders within Australia only.

  2. Product Availability
    While we aim to keep stock levels accurate, we cannot guarantee availability of any item listed on our website.

  3. Pricing
    All prices are in Australian Dollars (AUD) and include GST. Pricing may change at any time and current pricing is shown on our website.

  4. Packaging and Postage
    Shipping is calculated at checkout and added to your total order amount.

  5. Order Information
    When placing an order, you will be asked to provide your name, delivery address, email, phone number, and payment information. We take care with your details, but we cannot be held responsible for issues caused by transmission errors, viruses, or other digital risks.

  6. Order Acceptance
    Orders will be accepted or rejected within five (5) days. If no response is provided within that period, the order is deemed rejected. Most rejections occur when a product is out of stock.

  7. Order Cancellation
    Once submitted, an order cannot be cancelled while awaiting acceptance or rejection.

  8. Delivery and Payment
    Delivery information, including typical dispatch times, is outlined on our website. Title to the goods passes to you once payment has been received in full. Payment terms appear on the checkout page.

  9. Risk of Loss or Damage
    Risk transfers to you at the time of dispatch from our facility.

Order Cancellation Due to Error

If a product is listed with the wrong price or description due to an error, we may cancel the order. If your payment has already been processed, we will refund the full amount.

Product Returns

If you receive a faulty or damaged product, please contact us through the “Contact Us” page. If we cannot repair or replace the item, we will provide a refund, including shipping costs. This applies only to faulty or damaged goods.

Site Access

  1. Personal Use
    You may view and download information from our website for personal use, provided copyright notices and trademarks remain intact.

  2. Restrictions
    You may not copy, reproduce, or distribute website content without written permission. Data mining, robots, or scraping tools are not permitted.

Hyperlinks

Our website may link to other websites for convenience. We are not responsible for the content, privacy practices, or accuracy of those sites, and the presence of a link does not imply endorsement.

Intellectual Property Rights

  1. Copyright
    All website content, including images, graphics, product information, and text, is owned by us or licensed to us.

  2. Trademarks
    All trademarks and logos used on this site belong to us or our partners. Using our website does not grant permission to use these marks commercially.

  3. User Comments
    Any comments, photos, or suggestions you provide through the website may be used by us for marketing or operational purposes without compensation.

Disclaimers

  1. Warranties
    We make no warranties, express or implied, about our website or the products, except those required under Australian consumer law.

  2. Website Security
    We take reasonable steps to keep the site secure but cannot guarantee it will always be free from viruses or harmful code. You are responsible for protecting your own systems.

  3. Third-Party Content
    Any third-party advertisements or content on our site belong to their respective owners. We are not responsible for their accuracy or any issues arising from them.

Statutory Guarantees and Warranties to Consumers

We comply with the Competition and Consumer Act 2010 (C&C Act). If you are a consumer, you are entitled to statutory guarantees, including repair, replacement, or refund for faulty goods. Notices required under the Act will be provided where applicable.

Limitation of Liability

If you are not considered a consumer under the C&C Act, the following limitations apply:

  1. Services
    Our liability for breach of an implied warranty is limited to resupplying the service or paying the cost of having it resupplied.

  2. Loss
    We are not liable for any loss, including consequential loss, resulting from the goods or services supplied.

  3. User Content
    We are not responsible for content posted or provided by users.

  4. Transactions
    We do not participate in transactions between users.

Indemnity

By using our website, you agree to indemnify and hold us harmless from claims, costs, damages, and expenses arising from your use of the site.

Force Majeure

If a Force Majeure event causes delays of more than seven (7) days, we may terminate this Agreement by giving at least five (5) days' notice. "Force Majeure" includes circumstances outside our reasonable control.

Jurisdiction

These terms and conditions are governed by the laws of New South Wales, Australia. Any disputes will be handled in NSW courts. If any clause is deemed invalid, it will be limited or removed, and the remaining terms will continue.

Privacy

We take care when handling your personal information. However, transmission of data online carries risks and cannot be fully guaranteed. Full details of how we manage your information are outlined in our separate Privacy Policy, available on our website.